FAQS
Commonly Asked Questions
How It Works
You will receive your PDF file for download instantly after purchase on the order page and it will also be emailed to you. Access links and instructions are provided inside. You can also access your purchases anytime in the future through your Custom Account Portal.
Yes! Purchase of our products come with links that never change or expire so you can come back to the originals when you need them.
Access your purchases anytime by logging into your account from our Customer Login portal. If you have any issues, please get in touch with us.
Our listing photo mockups are not included with purchase and are for demonstration purposes only. You also will need the appropriate subscription depending on the product description.
Design Editing
Depending on the product of interest you will need the appropriate software to open and edit the files. Our product listings state whether you will receive a Canva, Adobe or Show-It file. If you have any questions about our product specifics, please get in touch with us.
Everything: all text, fonts, photos, elements, placements and backgrounds are all editable and changeable. Every element of our templates can be altered and changed to suit your brand.
Please email us. We are more than happy to answer any questions you have and providing assistance.
Licensing
By accessing Our Products, you are granted a non-transferable license to:
[1] Use and adapt the Brand Identity and Social Media Templates for the purpose of creating your own personal, business and client branding for an unlimited amount of projects.
[2] Use and adapt Our Websites for your own personal, business and client branding for an unlimited amount of projects.
Please visit our Licensing page to read the full details on permissions and restrictions and get in touch with us anytime for clarification.
You may not copy, resell, sublicense, rent, give, lend or further distribute Our products or any asset within them to others outside of our Permitted Uses. You may not create derivative templates to sell or a competing service using Skyris the Studio, LTD. Products.
All of our products contain a one-time purchase license. You can use our designs and website templates for your own brand and also for managing client work for an unlimited amount of projects.
Semi-Custom
Once purchased, you will receive an In-Depth Brand Questionnaire accessible on the order page and in your email which is essential to us understanding your business. Once that is submitted we will be in contact with you to begin customizing!
Please allow 2-4 weeks for full delivery of files. We will be in constant communication during the brand process to give you a better estimate of the time of full delivery.
At this time we offer semi-custom branding and do not offer full custom brand packages or custom websites. We are happy to refer you to experienced designers if you would like recommendations for these services!
Promotions
We are happy to offer an on-going promotion that applies to our templates including social media, website and brand identity templates. At checkout you will automatically save 25% on orders of 3 or more items.
Please note that this promotion is not applicable to Semi-Custom Brand Kits or The Brand Vault. If you have any questions, please get in touch with us anytime!
Need Assistance?
Get in touch with us and we look forward to connecting with you.



